Challenges in changing Data Management
In many new ERP implementations, the business journey—the ‘journey’ that employees undertake during the implementation process—is often underestimated. Additionally, when data management is organised more strictly to improve data quality and the way master data is recorded changes, this can lead to resistance among employees. The familiar way of working changes; processes are executed differently, and new rules apply. This often results in frustration and resistance.
Key Users Active, End Users Involved Later
Key users generally remain involved, as they are frequently engaged in testing processes and validating datasets during the implementation phase. End users, on the other hand, only become truly engaged when they are trained in the new processes, which often comes as a shock. In prolonged implementation projects, a gap often develops with employees who are not involved in the project. This can lead to feelings of dissatisfaction, as they may feel inadequately informed about the reasons for the changes and believe that they are not being listened to. This reinforces the impression that they are not being taken seriously.
Active Engagement Creates Support
Therefore, it is crucial to communicate from a clear vision. This is necessary to remove barriers within the involved teams. By communicating as clearly as possible, it ensures that everyone understands why the organisation is implementing these changes. It is important to actively involve employees in the process, which can be done by organising team sessions or even one-on-one meetings when there is significant resistance. Celebrating small successes will contribute positively, fostering support for the change and helping people believe in the vision. Regular evaluation should also not be overlooked.
Conclusion
In summary, change management is of great importance in all ERP projects. It guides employees through the transition from their familiar processes to new ways of working. Effective communication reduces resistance, ensures that employees accept the new ways of working more quickly, and ultimately leads to a successful ERP implementation.
Tentive Consultants
The consultants at Tentive have extensive experience and expertise and are ready to support your organisation in this area. If your organisation wants to get started with this, we invite you to contact us. We are available for a no-obligation conversation.